Our contact details Name:
The Stamford Eye Clinic Limited
32 St Peter's St, Stamford PE9 2PF Phone
Number: 01780 767403
E-mail: info@thestamfordeyeclinic.co.uk
The type of personal information we collect
We currently collect and process the following information: Personal identifiers, contacts and characteristics (such as name, date of birth and contact information - home and email address as well as telephone number).
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have enquired directly through our website You have allowed the use of cookies on our website You have provide information to us in the practice.
We also receive personal information indirectly, from the following sources in the following scenarios:
Facebook Pixel (when you allow cookie tracking)
Google Analytics (when you allow cookie tracking)
We use the information that you have given us in order to send business updates, promotions, news and appointment reminders as well as our company analytics.
We will store your glasses or contact lens prescription and any relevant medical details to allow a thorough record. This will not be shared with anyone but your GP or Hospital in the event of medical referral, or another Opticians if you request this.
We may share this information with Really Social Media Ltd to help us with our marketing.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting us directly.
How we store your personal information
We are committed to ensuring that your information is secure. Your information is securely stored on our email system as well as Facebook and Google servers. We keep personal details for up to 10 years (or for children up to the age of 25) and we will then dispose your information by deleting it from our systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@thestamfordeyeclinic.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at 32 St Peter's St, Stamford PE9 2PF.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk